Avalon Waterways is dedicated to ensuring your trip is worry and hassle free, even when booking. Should you be uncertain what your commitments will be leading up to your departure, Avalon Waterways offer a SafetyNet Protection policy*, for NZ$75 per person.
The SafetyNet Transfer Protection* enables Avalon Waterways passengers to amend their tour up to 24 hours prior to the cruise departure date to another cruise departing in the same calendar year, (once only) without any applicable cancellation charges or penalties.
The SafetyNet Cancellation Protection* enables Avalon Waterways passengers to cancel their tour in full - up to 30 days prior to the tour departure date, without any applicable cancellation charges or penalties.
*Conditions apply, please see below.
Conditions of the SafetyNet Protection policy
The NZ$75 SafetyNet Protection must be paid at the time of the tour deposit and is payable per person per booking (not per tour) and is non-refundable.
The SafetyNet Transfer Protection and SafetyNet Cancellation Protection applies to the cruise, associated pre/post accommodation and transfers booked directly with Globus Family of travel brands. The SafetyNet Protection does not apply to any airfares booked and ticketed via the Globus Family of travel brands, or any products purchased via another wholesale or retail supplier.
Passengers can only use "one" of the two SafetyNet Protection Policies; choose either the SafetyNet Transfer Protection, or the SafetyNet Cancellation Protection, not both. For example: if a passenger uses the SafetyNet Transfer Protection to amend their tour (say 48 hours prior to the original tours departure date) to a later Globus Family of travel brands tour departing in the same calendar year, they then cannot use the SafetyNet Cancellation Protection to cancel their Globus Family of travel brands tour in full without incurring the applicable cancellation charges or penalties - as per the Globus Family of travel brands brochure terms and conditions.
If the SafetyNet Transfer Protection is applied, and the booking is subsequently cancelled by the passenger the original booking and transfer date will be reviewed, the transfer date of the original booking will then be taken as the cruise cancellation date. Cancellation penalties that apply to the original booking will be compared with the cancellation penalties to that of the tour transferred booking, the higher penalties will be applied.
Please Note: The SafetyNet Protection must be purchased for each individual passenger and the purchase covers an individual passenger's Globus Family of travel brands tour booked at the same time the SafetyNet Protection is purchased.
SafetyNet Protection does not apply to Group bookings.